Privacy Policy

1. What we collect

• Contact details you provide — name, phone number, email, delivery address.
• Service details — the information needed to complete your request (e.g. property address, party names, locker/bank details, family-member details).
• Documents you upload — such as a Sale Deed, Encumbrance Certificate, tax receipt, khata, Aadhaar or PAN, used only to deliver your requested service.
• Usage data — basic, non-identifying analytics to improve the service.
• Advertising measurement — if you reach us from a Google or Meta (Facebook or Instagram) advertisement, Google Tag Manager / Google Ads and Meta's measurement pixel record that you visited and whether you contacted us or sent an enquiry, so we can tell which adverts are worth paying for. They record the page, the action and an enquiry reference number, not the details you type into a form (your name, phone or email are never sent to them). You can limit this in your Google or Facebook ad settings, or by blocking third-party scripts in your browser — the site works normally either way.

2. Why we use it (purpose limitation)

We use your data only to: provide the specific service you request; auto-fill forms to save you typing; coordinate with the verified operator/partner fulfilling your job; deliver the result; issue a GST invoice; and notify you of status updates. We do not sell your data or use it for unrelated purposes.

3. AI processing of your documents

When you use an "auto-fill" feature, we send only the few document pages needed (downscaled) to a trusted AI provider purely to read text such as your name and address. Our AI never reads or returns your Aadhaar, PAN or passport number — only your name and address. The AI provider does not use your documents to train its models, and the image used for auto-fill is processed in memory and is not retained by us. We are moving AI processing to servers located in India.

3a. Identity numbers you enter

Some services need an identity number (for example, a family-member's Aadhaar on a Family Tree application). If you choose to enter such a number, it is treated as sensitive: stored in encrypted, access-controlled storage, shown only in masked form (e.g. the last 4 digits) in our internal tools, used only to complete your specific request, and deleted along with your other data. Please share an identity number only when the service actually requires it.

4. How we protect your data

Documents are stored in Sevastore, our private, access-controlled document store, encrypted at rest (AES-256) and transmitted only over secure TLS connections. Access is limited to you, the verified operator assigned to your job, and our secured systems, each via short-lived secure links. See our Document Security & Privacy page for details.

4a. Sevastore — where your documents go

Sevastore is Sevantay's secure document store. When we need documents for your request, we send you a private upload link to Sevastore. Please upload your documents there.

• Upload-only link. The link lets you add documents; it never shows file names or contents, so a forwarded link exposes nothing. It expires, and stops working once your request is closed.
• Encrypted and private. Files are encrypted at rest (AES-256), sent only over TLS, and never have a public link.
• Need-to-know access, logged. Only the Sevantay team handling your request and the verified partner doing the work can open a document, through short-lived links. Every upload and every opening is recorded in an access log.
• Automatic deletion. Documents in Sevastore are permanently deleted 30 days after your request is completed or cancelled. Files uploaded for a request that was never placed are deleted 30 days after upload.

About WhatsApp. We always ask you to use the Sevastore upload link rather than WhatsApp, because messages on WhatsApp can be forwarded and are outside our access controls. If you still choose to send a document on WhatsApp and ask us to upload it for you, we will move it into Sevastore and work only from that copy. The copy in the WhatsApp chat remains under WhatsApp's control; you can delete it from your side of the chat at any time.

5. Retention & deletion (storage limitation)

We keep your documents only as long as needed to complete your job and meet legal/tax requirements. Documents in Sevastore are automatically and permanently deleted 30 days after your request is completed or cancelled. Files uploaded for a request that was never placed (for example an abandoned checkout) are deleted 30 days after upload. You can request deletion at any time.

6. Who we share it with

We share the minimum necessary with: the verified operator/partner fulfilling your service; our payment gateway (Cashfree) to process payments; courier partners for delivery; and infrastructure/AI providers (e.g. AWS) under data-protection terms. We never sell your personal data.

7. Your rights

Under the DPDP Act, 2023 you have the right to: access a summary of your data; request correction or completion; request erasure of your data; withdraw consent; and raise a grievance. To exercise any of these, contact us below.

8. Children

Our services are intended for adults. We do not knowingly process the personal data of children without verifiable parental consent.

9. Grievance & contact

For any privacy question, data request, or grievance, contact our Grievance Officer:

Vijay Kumar N J · vijaynj@sevantay.in · +91 83173 67002
Techtrail Labs (Sevantay), 1st Floor, No 10, 68/26, Kanakapura Main Road, opp. Metro Pillar No. 56, J. P. Nagar, Bengaluru 560078, Karnataka.