At Sevantay we believe in transparent, predictable refunds. Here's exactly when you get your money back.
100% refund (full amount)
- No vendor available in your area within 60 minutes of payment — we will refund automatically.
- Vendor declines or fails to complete the job and we cannot find a substitute — full refund.
- You cancel before a vendor accepts the job — full refund, no questions asked.
Partial refund (stamp paper value only — Sevantay fee retained)
- You cancel after a vendor has accepted the job but before printing — we refund the stamp paper value but retain the Sevantay convenience fee (₹100 for blank e-Stamp, ₹250 for e-Stamp with agreement).
No refund
- After the e-Stamp paper has been printed in your name. The SHCIL system does not allow reversal once a paper is issued in a specific party's name.
- If you provided incorrect party details and the paper was printed accordingly.
How refunds work
- All refunds are processed via the same payment method (Cashfree) — credited back to your original card / UPI / bank account.
- Refund timeline: 5-7 business days to reflect.
- You will receive a WhatsApp + email update when refund is initiated.
Need help?
WhatsApp +91 9986914198 or email support@sevantay.in