At Sevantay we believe in transparent, predictable refunds. Here's exactly when you get your money back.
100% refund (full amount)
- You cancel before our partner starts printing — message us on WhatsApp and the full amount is refunded, no questions asked. (Customer tracking page shows the current step — refunds are full as long as the workflow is still in Payment confirmed and has not advanced to Partner started — procuring your stamp.)
- We cannot fulfil your request — e.g. address falls outside our active courier zone after submission, or partner unavailability for an extended window — full refund.
Partial refund (Sevantay service fee retained)
- Cancellation requested after our partner has started printing but before the stamp is issued by SHCIL (a brief window) — we refund the stamp paper value and vendor charge but retain the Sevantay service fee (covers our partner's coordination work already done).
No refund
- Once the e-Stamp paper has been issued in your name on the SHCIL portal. The SHCIL system does not allow reversal once a paper is issued against specific party details — this is a Karnataka government constraint, not a Sevantay one.
- If you provided incorrect party details and the paper was printed accordingly.
How refunds work
- All refunds are processed via the same payment method (Cashfree) — credited back to your original card / UPI / bank account.
- Refund timeline: 5-7 business days to reflect.
- You will receive a WhatsApp + email update when refund is initiated.
Need help?
WhatsApp +91 9986914198 or email support@sevantay.in